“Listen to advice and accept instruction, and at the end you will be counted among the wise”
At Christ Church Fulwood, we hope to be a Church that listens to and responds well to feedback. It can be really encouraging and uplifting for a member of staff, where something has gone well, to receive a word of thanks or acknowledgment.
Equally, where something isn’t quite right, it is just as important for the Church leadership to receive helpful and constructive criticism. We would love to be a church where informal concerns can be raised honestly and compassionately with any staff member and for that to be received with grace. We are also encouraging this within the staff team and lay leadership as well.
However, we realise that in a large church family, with a large staff team and large PCC it can be difficult to know how to feedback and who to feedback to.
- If you would like to offer some general feedback, or you are not sure who to contact, you can use the form here and select “General Enquiry/Feedback” in the first box. Messages sent here are read by the Church Office team who can then pass the message on to the person best placed to consider it.
- If you want to offer feedback about a specific area of church life, you could speak to the staff member responsible for that area in-person, or use the form here and select their name from the first box to send them a message directly. If you are not sure who is the right person, you can check the webpage here for a list of all the staff along with their pictures and areas of responsibility.
- If your feedback or concern is about an issue which affects the church more widely, you can contact the Churchwardens, or contact the PCC.
In the case of staff members at Fulwood, you can do that by speaking to them in-person, or by sending them a message and asking to meet through the form here, selecting their name from the first drop-down box.
In the case of a volunteer, you may wish to speak to the person responsible for that particular team – if you are not able to contact them directly, they can also be messaged through the form here, selecting the relevant team from “Other Ministry Contacts” at the bottom of the list.
However, where raising the issue informally doesn’t feel appropriate, or has not resolved your concern, you can make a formal written complaint. For instructions on how to do that, please access our Complaints Policy here or contact the Church Office for further help.